Website Privacy Policy

Effective Date: November 2, 2026

Who we are

Platinum Dental, Inc. (“we,” “us,” or “our”) operates the website located at platinumdental.com (the “Site”). We are committed to protecting the privacy of our website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, fill out our appointment or virtual consultation forms, or interact with us online.

This policy applies strictly to information collected through our Site and does not govern our offline patient data practices, which are covered separately under our HIPAA Notice of Privacy Practices.

1. Information We Collect

We collect information from you in two primary ways: information you provide voluntarily and information collected automatically.

Personal Information You Provide:

We collect personally identifiable information that you voluntarily submit to us through our online forms, including our Request an Appointment form, Virtual Consultation portal, and contact forms. This information may include:

  • Full name
  • Email address
  • Phone number
  • Any clinical descriptions, notes, or photos you upload regarding your dental needs

Information Collected Automatically:

When you visit our Site, we automatically collect certain technical tracking information through cookies and similar web analytics tools. This includes:

  • IP addresses and browser types
  • Pages viewed, time spent on the Site, and referring URLs
  • Clickstream data via Google Analytics (including cookies such as _ga, _gid, and _gat to track user behavior anonymously)

2. How We Use Your Information

We use the information we collect to provide, maintain, and optimize our services. Specifically, we use your data to:

  • Process and schedule your dental appointments or evaluate virtual consultations.
  • Respond to your questions, inquiries, and customer service requests.
  • Analyze site traffic trends to improve our user experience and marketing effectiveness.
  • Deliver automated appointment reminders or updates if you have opted in to receive them.

3. SMS and Mobile Messaging Privacy

If you provide your mobile telephone number to us via our online forms to receive appointment reminders, text notifications, or updates, we strictly safeguard your consent.

  • Non-Sharing of Mobile Data: No mobile information or text messaging opt-in data will be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.
  • Opt-Out: You can opt out of receiving text messages from us at any time by replying “STOP” to any text message you receive from our office.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Third-Party Service Providers: We share data with trusted vendors who perform operational services for us (such as website hosting, web analytics, and secure form processors), provided they agree to keep this information confidential and secure.
  • Legal Obligations: We may disclose your information if required to do so by law, subpoena, or if we believe such action is necessary to comply with a judicial proceeding or protect the safety and rights of our practice and patients.

5. Cookies and Tracking Preferences

Our Site uses cookies to track performance and enhance functionality. You have the right to accept or reject non-essential cookies. You can manage your preferences at any time using the cookie settings banner provided on our Site, or by configuring your web browser to reject cookies. Please note that disabling certain cookies may affect the functionality of some sections of our Site.

6. California Privacy Disclosures (CalOPPA & CCPA)

Because we operate in the State of California, we comply with California privacy regulations:

  • Do Not Track (DNT) Signals: Our Site currently responds to automated browser Do Not Track signals based on your individual browser configuration preferences.
  • Your Rights: California residents have the right to request information regarding the categories of personal data collected, the right to request deletion of online personal data, and the right to opt out of third-party tracking. You may exercise these rights by contacting us using the details below

7. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, or alteration. However, please be aware that no electronic transmission over the internet or data storage technology can be guaranteed 100% secure.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted directly to this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Website Privacy Policy, please contact our office:

Platinum Dental, Inc.
555 S Rancho Santa Fe Road #100
San Marcos, CA 92078
Phone: (760) 510-9009
Email: staff@platinumdental.com

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